Where passion & skill come together.
Knead is a group of vibrant health care professionals who are passionate about guiding you towards your best health.
“My experience at Knead has been nothing but positive.”
Shobha
Have a question?
Check out these commonly asked questions, or head over to our full FAQs page. And of course you can always get in touch.
Do I have to choose a technique before scheduling an appointment?
Not at all. All you need to do is book an appointment with one of our Registered Massage Therapists. During your session, your RMT will create a tailored plan of various techniques designed around your specific needs.
This is my first massage – what can I expect?
Firstly, good for you! Here are some notes about getting started at Knead.
- Please fill out your intake form online prior to your appointment time (it will be emailed to you directly).
- You are welcome to wear relaxed clothing, or come as you are.
- Enter the clinic a few moments early to check in with reception.
- After you check in, your RMT will join you shortly to guide you to the treatment room.
- Your RMT will go over your intake form with you. You will both have time to ask questions and get a clear idea of what will be taking place during your session.
- You and your RMT will discuss what clothing may need to be removed, and how to get on the table.
- Each treatment includes an interview/assessment, hands-on treatment, and there may be a few minutes at the end of the session to go over some homecare exercises.
If you have any other questions about your first visit at Knead, please get in touch!
What happens if I need to cancel an appointment?
We understand that you may sometimes need to cancel your appointment, so we’ve tried to make our cancellation policy simple.
Our policy depends on how much notice you provide:
- Provide 24+ hours notice and there is no charge for cancelling your appointment
- Provide less than 24 hours notice and we charge $30 fee for the missed appointment
- Provide less than 2 hours notice OR don’t show up and we charge 100% of the cost of the missed appointment
We encourage you to use our online booking calendar to book, reschedule, or cancel your appointments.
You cannot cancel or reschedule online if your appointment is less than 24 hours away. Please call the clinic at 250-753-6322 instead.
How much does massage therapy cost?
Massage therapy rates vary depending the length of your session, and some people will be fully or partially covered by their health care plans.
For current rates, please refer to our rates & billing page, and for more details on insurance coverage check out our insurance & direct billing page.
Is massage therapy covered under my health plan?
Whether or not massage therapy is covered depends on your specific plan. There are other considerations as well, such as if you are eligible for MSP, or if you are member of the RCMP.
For more detailed information about insurance coverage, please see our insurance & direct billing page.
